Authorised SBI POS Agent (Agent Code - 76608)

FASTag FAQs

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. You need to recharge / top up the tag as per your requirement.
  • Ease of payment - No need to carry cash for the toll transactions, saves time.

  • Online Recharge - Tag can be recharged online through Debit Card, Credit Card, Net Banking & other online payment modes.

  • SMS alerts for toll transactions, low balance, etc.

  • Online Portal for customers.

  • You can avail a cashback of 5% on all National Highway Toll Payments using FASTag in FY 2018 – 19.

FASTag has unlimited validity. The same FASTag can be used till the tag is read by the reader and not tampered with. In case due to wear and tear the reading quality depreciates, please reach out to your Issuing Bank for a new tag.
FASTag has a onetime Fee of ₹100 including service tax with GST. The refundable security deposit depends on the vehicle type. Please check the 'Fees and Charges' section for details.
You may call our customer care @ 7837266600to know more details.

You will need to carry original as well as copy of your KYC documents
You need to submit the following documents along with the application for FASTag:

  • Registration Certificate (RC) of the vehicle.

  • Passport size photograph of the vehicle owner

  • KYC documents as per the category of the vehicle owner:

  • Online Portal for customers.

Yes, you will have to use the lanes demarcated for FASTag.
Currently there is no Online facility to Apply for a monthly pass. Kindly reach out to the toll Operator and pay them directly to avail Monthly Pass. While paying them, please inform them that you have a tag so that they can map your tag details & vehicle details in their system.
You may recharge your TAG account by making payment online through Debit Card, Credit, Net Banking & other online payment modes. The TAG account can be recharged upto ₹ 1,00,000.00 for Full KYC accounts and ₹ 10,000 for Limited-KYC accounts.
You may also recharge your TAG account by online or call 7837266600.
You can avail a cashback of 2.5% on all toll payments using FASTag up to March 31, 2020. The cashback amount for a particular month will be credited back to your FASTag account within 20 working days from the end of the month (subject to receipt of funds from NPCI).
In case ETC equipment are not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call our customer care and also report the issue with the concessionaire.
Yes, the minimum recharge amount is ₹ 100 and maximum is ₹ 1 lac for a Full-KYC Account.
You will need to take two separate FASTags for the each vehicle
You can call our customer care or login to www.fastag.indusind.com to block your FASTag account
OEM or RFID tags fitted by vehicle manufacturer cannot be used as replacement of FASTag. Only FASTags issued by an issuing bank can be used for purpose of electronic toll payment.
Banks are exploring ways to use these tags for ETC , however it will require some new technical development. It will also be subject to tag being in proper condition without any damage or tampering. For now, you will have to purchase a tag from IndusInd Bank in order to use it through us.
Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.
You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle.
Concession to local/frequent users are extended as welfare measures. There may be variation in the concessions available as these have been provided at different times under different fee rules and provisions of concession agreement.
As per the fee rules 2008, the spacing between two adjacent toll plazas should be 60 km.
User fee on a particular fee plaza is based on stretch length under that plaza, structures (bridge, tunnel, bypass) and width of the highways, applicable fee rules and provisions of the concessions agreement.
No. You don’t have to pay Security deposit again for replacing your Tag. Login to your a/c at www.buyfastag.in, click on the link “Replace my tag” in the left panel. For replacing your tag, you will have to pay a nominal charge of Rs 200 (including currently applicable taxes).
In India, the tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of stretch under one project which is normally 60 kilometers. If a stretch is of lesser length, user fee of actual length only may be collected.
You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle
Issuer Agency will electronically deduct the applicable toll fee from the customer’s account linked to the FASTag. This deduction will be done post the toll transaction. The customer needs to adequately fund the account which is linked to FASTag. This recharge process may be termed as top-up.
You may recharge your FASTag account by making payment through cheque or online through Credit Card/ Debit Card/ NEFT/ RTGS or through Net Banking. FASTag account can be recharged upto Rs. 1,00,000.00 (Rupees One Lac only). For recharge, steps prescribed by the respective issuing agency on their web site need to be followed.
FASTag will work on all enabled toll plazas. In case of change in city or address, the customer should inform only the Issuer Agency.
It is strictly prohibited to purchase two FASTag for one vehicle. In case of multiple FASTag, customer will be responsible for operational issues.
In case of car being sold or transferred; only the Issuer Agency needs to be informed.

3 Ways to Get FASTag

Online
Telephone
+91 7837266600
Online
In Person
FASTag Service Center
Phase 5, industrial Area,
Mohali, Near Swaraj factory

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Hours: M-F 8am-6pm
Sat 9am-1pm